Last updated: 2 October 2026

These Terms of Service ("Terms") are a binding agreement between you ("you", "user") and Taziz, operated from Amman, Jordan ("Taziz", "we", "us", or "our"). They govern your access to and use of the Taziz website (taziz.me), the Taziz app (app.taziz.me), Taziz AI Chat (chat.taziz.me), and any related services (together, the "Service").

Taziz is an AI-powered study workspace that helps students, researchers, and language learners read, understand, organize, and retain academic material in one place.

Please read these Terms carefully. By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Service. If you use the Service on behalf of an organization (such as a school or university), you confirm that you are authorized to bind that organization.

2. Your Account

2.1 Registration and sign-in

You create an account and sign in using your email address. Each time you sign in, we send a one-time verification code to your email. You agree to provide an email address you own and to keep your account information accurate.

2.2 Account security

Because access to your account depends on your email, you are responsible for keeping your email account secure and for all activity under your Taziz account. Notify us immediately at [email protected] or on WhatsApp at +962 7 9333 3243 if you suspect unauthorized use.

2.3 One person, one account

Each account is for one person. You may not share, sell, or transfer your account, or create multiple accounts to obtain extra free credits or bypass limits.

3. The Service

3.1 Features

The Service currently includes:

• Document reader — upload and read PDFs and study materials, including text recognition (OCR) for scanned documents.

• Explain — highlight any passage and get a plain-language AI explanation.

• Instant Translate — translate selected passages in place, including between Arabic and English.

• AI Solve and Ask AI — ask about or solve a problem by typing, selecting text, or attaching photos, and get step-by-step answers.

• Page insights — AI insights about the page you are reading.

• Taziz AI Chat — a conversational AI assistant, which may use web search to answer some questions.

• Smart annotations — highlights, notes, and bookmarks linked to your source material, with export.

• Audio narration — listen to pages, explanations, and AI answers as natural-sounding audio.

• Focus & Pomodoro — built-in study timers and focus sessions.

• Study plans and schedule builder — personalized study plans and schedules built from your documents and courses.

• Progress tracking — visual tracking of your study activity.

Features may differ between plans and may change over time.

3.2 Sync

Your documents, annotations, and settings are stored in your account and available on the devices you sign in on. This requires an internet connection.

3.3 Changes to the Service

We may add, change, suspend, or discontinue any part of the Service at any time. If a change materially reduces what a paying user has already paid for, we will make reasonable efforts to notify you in advance.

3.4 Beta features

Features labeled "beta" or "preview" are provided "as is", may change or be withdrawn, and may be less reliable.

4. Plans and Storage

4.1 Plans

Taziz offers a Free plan and paid plans. Each plan includes a monthly credit allowance and a storage limit, as shown on our pricing page and in the app at the time of purchase.

4.2 Billing period

Paid plans and add-ons are sold for a period of 30 days. There is currently no annual billing.

4.3 Add-ons

You may buy add-ons such as credit packs and extra storage. Each add-on is valid for 30 days from the date your payment is approved, unless stated otherwise at purchase.

4.4 Storage limits and going over your limit

If your stored files exceed your storage limit (for example, after moving to a smaller plan or after a storage add-on ends):

• you will not be able to upload new files until you are back under your limit; and

• where your plan has been downgraded, we will notify you, and if you are still over your limit after 7 days, your oldest documents may be archived (read-only but still visible); and

• archived documents may be permanently deleted 30 days after being archived, unless you upgrade your plan or free up space before then.

Please keep your own copies of important files.

5. Credits

5.1 What credits are

Some features consume credits — including Explain, Instant Translate, AI Solve, Ask AI (with an extra charge per attached photo), Page insights, AI Chat, Audio narration, text recognition for scanned documents, and regenerating a study plan. Each action has a fixed credit cost shown in the app or on our pricing page. Before a higher-cost action, the app will ask you to confirm.

5.2 Where credits come from

• Free plan allowance: new accounts receive 300 credits at sign-up. When an allowance expires, a new allowance of 300 credits becomes available for the next 30-day cycle.

• Paid plan allowance: each paid plan includes a credit allowance, granted when your payment is approved and again each time you renew.

• Credit packs: credits you buy separately.

• Rewards and promotions: credits we may grant through promotions or in-app activities. These may be subject to daily limits and extra conditions.

5.3 Credits expire after 30 days

All credits are valid for 30 days from the date they are granted, unless we expressly state a different period when granting them. This applies to the free allowance, paid plan allowances, purchased credit packs, and reward credits. Any credits left unused when they expire are removed and cannot be restored.

5.4 No rollover

Unused plan allowance does not carry over. When you renew or change your paid plan, any remaining allowance from the previous period is removed and replaced with the new period's full allowance.

5.5 Which credits are used first

When you use a feature, we automatically use the credits that expire soonest first.

5.6 Failed requests

If a request fails because of an error on our side, the credits charged for it are automatically returned with their original expiry date. Credits returned after their expiry date will expire immediately.

5.7 Credit rules

• Credits have no cash value and cannot be exchanged for money, except as part of an approved refund under Section 9.

• Credits are non-transferable and cannot be sold, gifted, or moved between accounts.

• Moving to a lower plan or cancelling does not remove credits you already have; they remain usable until they expire.

• Unused credits are forfeited when your account is closed or terminated.

• We may remove credits obtained through fraud, abuse, technical error, a reversed payment, or a breach of these Terms.

• We may change credit costs or allowances. Changes apply from when they are published and do not affect requests already processed.

6. Payments

6.1 Manual payment process

Taziz does not use automatic card payments. To buy a paid plan or add-on:

1. Choose the plan or add-on in the app and submit a payment request, including a WhatsApp number we can contact you on.

2. Our team will contact you on WhatsApp with payment instructions.

3. Pay using one of the methods we accept, such as CliQ, bank transfer, or cash, and send us proof of payment (for example, a transfer screenshot) when asked.

4. After we verify your payment, we approve your request, activate your purchase, and email you a receipt.

You may have only one pending payment request at a time.

6.2 Prices and currency

Prices are shown in Jordanian Dinars (JOD). The price of your request is fixed at the time you submit it. Prices include any applicable taxes unless stated otherwise. You are responsible for any fees charged by your bank or payment provider.

6.3 Activation

Your plan, credits, or storage are activated only after we approve your payment, not when you submit the request. We aim to review payments as quickly as reasonably possible.

6.4 Rejected requests

We may reject a payment request if we cannot verify the payment, the amount is incorrect, or we suspect fraud. We will tell you the reason by email.

6.5 Reversed payments

If a payment is later found to be invalid, incomplete, reversed, or fraudulent, we may reverse what it activated. This means removing any unused purchased credits, moving your account to the Free plan immediately, or removing extra storage. We will notify you by email.

7. Renewal

7.1 No automatic renewal

Paid plans do not renew automatically, and we never charge you without your action. To continue a paid plan, submit a new payment request for the next 30-day period.

7.2 Grace period

If your paid plan reaches the end of its period without a renewal, you keep full access for a 7-day grace period. If you have not renewed by the end of the grace period, your account moves to the Free plan.

7.3 Renewing early

When a renewal is approved, a new 30-day period starts from the approval date, and your plan allowance is replaced with a fresh allowance (Section 5.4). Unused days from the previous period are not added to the new period. To get the most from your plan, renew close to the end of your current period.

7.4 Moving to the Free plan

When your account moves to the Free plan, paid features stop, the Free plan's credit allowance and storage limit apply, and Section 4.4 applies if you are over the Free storage limit.

8. Cancellation

You can cancel your paid plan at any time from your account settings. When you cancel:

• you keep access to your paid plan until the end of the current 30-day period;

• your account then moves to the Free plan, with no grace period;

• you can undo the cancellation before the period ends;

• credits you already have remain usable until they expire; and

• cancelling does not by itself entitle you to a refund. See Section 9.

9. Refunds

9.1 When you can request a refund

You can request a refund of an approved purchase from the app if:

We may consider requests outside these conditions at our discretion, but we are not obliged to approve them.

9.2 Refund amount

Approved refunds are for the full amount you paid for that purchase.

9.3 What happens when a refund is approved

When we approve your refund, we reverse the purchase. This means removing unused credits from that pack, moving your account to the Free plan, or removing the extra storage, as applicable.

9.4 How you are paid

Refunds are paid by CliQ or another method we agree with you, normally within 7 working days of approval. We will email you a credit note once the refund is complete.

9.5 Your legal rights

Nothing in this Section limits any refund rights you have under applicable consumer protection law.

10. Acceptable Use

You agree not to, and not to allow anyone else to:

• use the Service for any unlawful purpose;

• upload or photograph content you do not have the right to use, or that infringes others' intellectual property, privacy, or other rights;

• upload other people's personal data without a lawful basis or their consent;

• upload malware or try to gain unauthorized access to the Service, other accounts, or our systems;

• reverse engineer or try to extract the Service's source code, except where the law prohibits this restriction;

• scrape, crawl, or use bots to access the Service;

• get around credit, storage, rate, or access limits, including by creating multiple accounts or misusing rewards;

• submit false, altered, or someone else's proof of payment;

• resell or commercially exploit the Service, its outputs, or generated audio without our written permission;

• use the Service or its outputs to build a competing product or train machine-learning models;

• use AI features to create unlawful, harmful, hateful, harassing, or defamatory content;

• use AI Solve or any feature to cheat in exams, assessments, or graded work in breach of your institution's rules; or

• interfere with or disrupt the Service.

We may remove content, remove credits, or suspend or terminate accounts that break these rules.

11. Your Content

11.1 Ownership

You keep all rights to the documents, photos, notes, highlights, bookmarks, study plans, chats, and other materials you upload or create ("User Content").

11.2 License to us

You give Taziz a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, process, and display your User Content only as needed to provide the Service to you. This includes sending selected text, photos, or questions to our AI providers when you use an AI or audio feature. This license ends when your User Content is deleted, except for copies held for a limited time in backups or kept where the law requires.

11.3 No training on your content

We do not use your User Content to train AI models. See the Privacy Policy.

11.4 Your responsibilities

You are responsible for your User Content and for having the rights needed to upload and process it, including for copyrighted textbooks and lecture materials and for any personal data about others.

11.5 Copyright complaints

If you believe content on the Service infringes your copyright, contact [email protected]. Tell us what the work is, where the infringing material is, and how to contact you. We will review your notice and remove material where appropriate.

11.6 Backups

We keep backups, but you are responsible for keeping your own copies of important content. To the extent permitted by law, we are not liable for lost content.

12. AI Features and Output

12.1 How they work

AI and audio features send the relevant text, photos, or questions to third-party AI providers to generate a response. AI Chat may also search the web to answer some questions. Details are in the Privacy Policy.

12.2 Output

As between you and Taziz, you own the explanations, translations, answers, summaries, study plans, and audio generated for you ("Output"), to the extent the Output can be owned. Output may not be unique.

12.3 Audio narration

Generated audio is for your personal study use only. You may not publish, sell, or distribute it. Synthetic voices may mispronounce some words.

12.4 No guarantee of accuracy

AI Output may be inaccurate, incomplete, outdated, or misleading. AI Solve may produce wrong steps or answers, translations may lose meaning, and web-search results may come from unreliable sources. Output is a study aid and not professional, academic, legal, medical, or financial advice. Always verify important information. We are not responsible for decisions you make, or grades you receive, based on Output.

12.5 Academic integrity

You are responsible for following your institution's academic integrity rules. Taziz is designed to help you understand material, not to complete graded work for you.

13. Intellectual Property

The Service, including its software, design, content, and the "Taziz" name and logo, belongs to Taziz or its licensors. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial study and research. If you send us feedback, we may use it freely and without obligation to you.

14. Third-Party Services

The Service relies on third-party providers, such as AI model providers, cloud storage, email, and messaging services (including WhatsApp for payment communication). Their services may be subject to their own terms. We are not responsible for third-party services.

15. Account Deletion and Termination

15.1 By you

You may stop using the Service at any time. To delete your account and its data, contact us at [email protected] or on WhatsApp at +962 7 9333 3243 from the email or number linked to your account. We will verify your request and delete your account as described in our Privacy Policy.

15.2 By us

We may suspend or terminate your account, with or without notice, if you breach these Terms, if the law requires it, if your account creates a security or legal risk, or if we discontinue the Service. Where reasonable and lawful, we will give you notice and a chance to export your content.

15.3 Effect

When your account ends, your right to use the Service ends and any remaining credits are forfeited. Sections that should by their nature survive will continue to apply, including Sections 5.7, 11.4, 12, 13, 16, 17, 18, 19, and 20.

16. Disclaimers

The Service, credits, and all Output are provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. To the extent permitted by law, we do not guarantee that the Service will be uninterrupted, secure, or error-free, or that any Output will be accurate or complete.

17. Limitation of Liability

To the maximum extent permitted by law:

• Taziz will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or grades, arising from your use of, or inability to use, the Service.

• Our total liability for all claims relating to the Service or these Terms will not exceed the greater of (a) the amount you paid Taziz in the 12 months before the event giving rise to the claim, or (b) JOD 70.

Nothing in these Terms limits liability that cannot be limited by law.

18. Indemnification

You agree to indemnify Taziz against claims, losses, and expenses (including reasonable legal fees) arising from your User Content, your breach of these Terms or the law, or your infringement of anyone's rights.

19. Governing Law and Disputes

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Subject to any mandatory consumer rights in your country, the competent courts of Amman, Jordan have jurisdiction over any dispute. Before starting legal proceedings, you agree to contact us first so we can try to resolve the issue informally within 30 days.

20. General

• Entire agreement. These Terms, the Privacy Policy, and any plan or pricing details shown at purchase are the entire agreement between you and Taziz.

• Severability. If any provision is unenforceable, the rest remain in effect.

• No waiver. Not enforcing a right is not a waiver of it.

• Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition, or sale of assets.

• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of third-party providers.

• Notices. We may contact you by email, in the app, or on WhatsApp.

• Language. These Terms are available in Arabic and English. If there is a conflict, the English version prevails unless the law requires otherwise.

21. Changes to These Terms

We may update these Terms from time to time. For material changes, we will update the "Last updated" date and notify you by email or in the app before the changes take effect. Continuing to use the Service after that date means you accept the updated Terms.

22. Contact Us

• Email: [email protected]

• WhatsApp: +962 7 9333 3243