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Taziz

Refund Policy

Last updated: 8 October 2026

This Refund Policy explains when and how you can get your money back for purchases made on Taziz. It is part of our Terms of Service.

What this policy covers

  • Paid plans

  • Credit packs

  • Extra storage add-ons

The Free plan, free credits, and reward credits are free of charge, so they are not refundable.

When you can request a refund

  • Credit packs: within 14 days of your payment being approved, if you have used no more than 10% of the pack's credits.

  • Paid plans: within 3 days of your payment being approved, if you have used no more than 10% of the plan's credit allowance.

  • Storage add-ons: within 3 days of your payment being approved, if you are using no more than 10% of the added storage.

We may consider requests outside these conditions at our discretion, but we are not obliged to approve them.

How to request a refund

  • Open your billing history in the Taziz app and choose Request refund on the purchase.

  • You can also contact us by email or WhatsApp from the email or number linked to your account.

  • You can have one open refund request per purchase. If a request is declined, you may submit a new one with more details.

How much you get back

Approved refunds are for the full amount you paid for that purchase. We do not make partial refunds.

What happens to your purchase

When we approve a refund, we reverse the purchase:

  • Credit pack: the unused credits from that pack are removed.

  • Paid plan: your account moves to the Free plan straight away.

  • Storage add-on: the extra storage is removed. If your files are then over your storage limit, you will not be able to upload new files until you free up space.

How you are paid

  • Refunds are sent by CliQ, or by another method we agree with you.

  • We normally send the money within 7 working days of approving your refund.

  • Once the refund is complete, we will email you a credit note.

What is not refundable

  • Requests made after the deadline, or after more than 10% has been used.

  • Credits that have already expired.

  • Free credits, reward credits, and the Free plan.

  • Unused days of a plan you cancelled. Cancelling stops your plan at the end of its period but does not by itself give you a refund.

  • Purchases on accounts suspended or closed for breaking our Terms, or paid with fake or invalid proof of payment.

Failed AI requests

If an AI or audio request fails because of an error on our side, the credits are returned to your account automatically. You do not need to request a refund.

Payment mistakes

If you paid twice, paid the wrong amount, or paid but your purchase was not activated, contact us with your proof of payment and we will sort it out.

Your legal rights

This policy does not limit any rights you have under applicable consumer protection law.

Contact us