Taziz Logo
Taziz

Privacy Policy

Last updated: 2 October 2026

This Privacy Policy explains how Taziz, operated from Amman, Jordan ("Taziz", "we", "us", or "our"), collects, uses, shares, and protects your personal data when you use the Taziz website (taziz.me), the Taziz app (app.taziz.me), Taziz AI Chat (chat.taziz.me), and related services (together, the "Service").

Taziz is built to be privacy-first. We collect only what we need to run the Service, we never sell your data, and we do not train AI models on your content.

This Policy is designed to meet the Jordanian Personal Data Protection Law No. 24 of 2023 (PDPL) and, where they apply, the EU/UK GDPR and the California CCPA/CPRA.

1. Who We Are

Taziz is the controller of your personal data. For any privacy question or request, contact us:

2. Summary at a Glance

TopicSummaryWhat we collectEmail and profile details; documents, photos, notes, and chats you create; AI and audio requests; credit and usage records; payment request details including your WhatsApp number and proof of payment; support messages; technical data.WhyTo run the Service, power the AI and audio features you use, manage credits and manual payments, provide support, keep the Service secure, and improve it.AI processingWhen you use an AI or audio feature, the relevant text, photos, or questions are sent to our AI service providers to generate your result.Selling dataWe do not sell or rent your personal data.AI trainingWe do not use your content to train AI models.Your rightsAccess, correction, deletion, portability, objection, and more. See Section 11.Contact[email protected] · WhatsApp +962 7 9333 3243

3. The Personal Data We Collect

3.1 Account data

  • Email address — used to create your account and sign in.

  • Profile and preferences — name (if provided), interface language, AI language preferences, narration voice preferences, and study settings.

  • Sign-in codes — we send one-time verification codes to your email. Codes are stored only in hashed form and expire after 5 minutes. Taziz does not use passwords.

3.2 Content you create or upload

  • Documents — PDFs and other study files you upload, including text we extract from scanned pages.

  • Photos — images you attach to questions, for example when you use AI Solve or Ask AI.

  • Study content — highlights, notes, bookmarks, study plans, schedules, course information you enter, Pomodoro sessions, and focus settings.

  • AI conversations — questions you ask, messages in AI Chat, and the answers generated for you.

  • Generated audio — narration audio created for you.

3.3 Credit and usage records

  • Your credit balance and a record of credits granted, used, returned, and expired, including which feature used them and when.

  • Storage used and your storage limit.

  • Study activity and progress statistics shown in your dashboard.

3.4 Payment data (manual payments)

Taziz does not process card payments. When you buy a plan or add-on, we collect:

  • the product you requested, its price (in JOD), and the payment method (for example, CliQ, bank transfer, or cash);

  • your WhatsApp number, so our team can contact you about the payment;

  • any reference or note you add;

  • proof of payment, such as a transfer screenshot. This may show your name, bank or wallet name, account alias, amount, date, and transaction reference;

  • receipt numbers, approval or rejection decisions and reasons, and any refund records, including refund proofs and credit notes.

3.5 Support communications

Messages and image attachments you send through in-app support, by email, or on WhatsApp.

3.6 Technical data

  • IP address, browser type, operating system, device type, and language settings.

  • Logs of requests, errors, and security events, such as sign-in attempts.

  • Product analytics events, for example sign-up, feature use, and payment approval.

3.7 Sensitive data

Taziz is not designed to collect sensitive personal data. However, documents or photos you upload may contain it, for example health information, faces, or ID numbers. We process such content only to provide the Service at your request. Please avoid uploading sensitive information about yourself or others unless it is necessary.

4. How AI and Audio Features Use Your Data

4.1 What is sent

When you use Explain, Translate, AI Solve, Ask AI, Page insights, AI Chat, study plan building, text recognition (OCR), or Audio narration, the relevant content is sent to our AI service providers to generate the result. This may include:

  • the text you selected or typed;

  • a limited amount of surrounding text from the document;

  • the photos you attached;

  • the page images needed to recognize scanned text.

Documents may also be processed into search indexes ("embeddings") so the AI can find relevant passages in your own materials.

4.2 Our AI service providers

We use trusted third-party AI service providers for AI models, text-to-speech narration, search indexing, and web search in AI Chat. They process this data only on our behalf, to return results to you.

4.3 Web search

When AI Chat searches the web to answer a question, a search query based on your question is sent to the search tool. Your documents are not published or shared with websites.

4.4 No training

We do not use your documents, photos, notes, chats, or AI requests to train AI models. Our AI service providers are not permitted to use your content to train their models.

4.5 Photos

Please crop photos to show only the problem, and avoid capturing faces, names, ID numbers, or other personal details. Photos may contain hidden metadata, such as location, which you can remove before uploading.

4.6 Accuracy

AI output may be inaccurate. See our Terms of Service.

5. Why We Use Your Data

PurposeExamplesLegal basis Provide the Service Create your account, sign you in, store your documents and study content, run reader, timer, and progress features.Performance of a contract AI and audio features Send content to our AI service providers; create narration audio.Performance of a contract; your consent for any sensitive data Credits Grant allowances, charge credits per action, return credits for failed requests, prevent abuse.Performance of a contract; legitimate interests Manual payments and refunds Contact you on WhatsApp, verify payment proofs, activate purchases, issue receipts and credit notes, process refunds.Performance of a contract; legal obligation Support Answer your questions and fix problems.Performance of a contract; legitimate interests Security Detect fraud and abuse, protect accounts, keep logs, track errors.Legitimate interests; legal obligation Improve Taziz Understand how features are used.Legitimate interests Service messages Sign-in codes, receipts, payment and refund updates, important changes.Performance of a contract Marketing Product news (only if you opt in).Consent Legal compliance Accounting and tax records, lawful requests.Legal obligation

Under the PDPL, we process your data based on your consent and/or where it is necessary to perform our agreement with you or comply with the law.

6. Who We Share Data With

We do not sell or rent your personal data. We share it only with trusted service providers who help us run Taziz, and only as much as they need to do their job. They process your data on our behalf, under contractual obligations of confidentiality and data protection, and may not use it for their own purposes.

These providers fall into the following categories:

  • AI service providers — to generate explanations, translations, answers, narration audio, and search results when you use an AI or audio feature.

  • Cloud hosting and storage providers — to host the Service and securely store your account data and files.

  • Email delivery providers — to send sign-in codes, receipts, and service notifications.

  • Analytics and monitoring providers — to understand how features are used and to detect and fix errors.

  • Communication tools — to contact you about payments and support (including WhatsApp, when you share your number with us), and to notify our team internally about payment and refund requests.

  • Banks and payment services — such as CliQ, when you make a payment or receive a refund.

We may also disclose personal data:

  • where required by law, regulation, or a valid request from a public authority;

  • to enforce our Terms or protect the rights, property, and safety of Taziz, our users, or others; or

  • as part of a merger, acquisition, or sale of assets, in which case we will notify you.

7. International Transfers

Our providers may store or process data outside Jordan, including in the European Union and the United States. When we transfer data abroad, we take steps required by the PDPL and other applicable laws so that it remains protected. Where required, this includes relying on your consent or on appropriate contractual safeguards.

8. Cookies and Local Storage

We use only what is needed to run the Service:

  • Essential cookies — keep you signed in securely, using a sign-in cookie that lasts up to 30 days. This cookie may be shared across taziz.me subdomains such as app.taziz.me and chat.taziz.me.

  • Local storage — remembers preferences such as language and reader settings on your device.

Our product analytics are collected on our servers, not through advertising cookies. We do not use advertising or cross-site tracking cookies.

9. Data Retention

DataHow long we keep itAccount and profile dataWhile your account is active, then deleted after account deletion, except where the law requires us to keep it.Documents, photos, notes, study plans, chats, and audioUntil you delete them or your account is deleted. Deleted data is removed from backups within 90 days.Archived documents (over storage limit)Permanently deleted 30 days after being archived, unless you upgrade or free up space.Sign-in codesExpire after 5 minutes.Credit recordsWhile your account is active.Payment requests, proofs, receipts, refunds, and credit notesAs long as required for accounting, tax, and legal purposes.Support conversationsWhile your account is active.Security and error logsUp to 12 months.

10. How We Protect Your Data

  • Encrypted connections (HTTPS/TLS).

  • Sign-in codes and session tokens stored only in hashed form; no passwords stored.

  • Payment proofs and private files accessed only through short-lived, signed links.

  • Access to payment and user data limited to authorized team members.

  • Rate limits and attempt limits to prevent abuse.

  • Regular backups and error monitoring.

No system is completely secure. If a breach affects your personal data, we will notify you and the competent authority as required by law.

11. Your Rights

Depending on where you live, you can:

  • access a copy of your personal data;

  • correct inaccurate data;

  • delete your data and your account;

  • receive your data in a portable format. You can also export documents and annotations from the app;

  • object to or restrict certain processing;

  • withdraw consent at any time; and

  • complain to a data protection authority. In Jordan, this is the competent authority under the Ministry of Digital Economy and Entrepreneurship.

California residents have the right to know, delete, and correct their data, and not to be discriminated against for using these rights. We do not sell or share personal information for advertising.

To make a request, contact us at [email protected] or on WhatsApp at +962 7 9333 3243 from the email or number linked to your account. We will verify your identity and respond within 30 days, or within the period required by law.

12. Account Deletion

To delete your account, contact us as described in Section 11. When we delete your account, we delete or anonymize your account data, documents, photos, study content, chats, audio, and credit balance. The only exceptions are records we must keep by law, such as payment and tax records. Any unused credits are forfeited.

13. Children

The Service is intended for people 18 years or older. We do not knowingly collect data from anyone under 18. If you believe a minor has used Taziz, contact us and we will delete their data.

14. Marketing

We send marketing messages only if you agree to receive them, and you can opt out at any time. We will still send essential messages such as sign-in codes, receipts, and payment or refund updates.

15. Changes to This Policy

We may update this Policy as our features or legal obligations change. For material changes, we will update the "Last updated" date and notify you by email or in the app before the changes take effect.

16. Contact Us